Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to personal information handled through the KNZ Car Removals website, quote forms, telephone calls, emails and related customer enquiries.

“Personal information” generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. Information We May Collect

Depending on how you contact us and the service you request, KNZ may collect:

• your name, telephone number and email address;
• your suburb, pickup location and relevant vehicle-access details;
• vehicle information such as make, model, year, registration details where supplied, condition, damage and missing parts;
• vehicle photographs or other files you choose to provide;
• communications between you and KNZ, including quote and pickup discussions;
• technical website information such as IP address, browser type, device information, referring pages and website usage data, where collected by the website or connected services.

Please do not submit sensitive information that is unnecessary for a vehicle quote or collection enquiry.

3. How We Collect Information

KNZ may collect personal information directly from you when you:

• complete a website quote or contact form;
• call, email or otherwise communicate with KNZ;
• provide vehicle photographs or pickup information;
• accept a quote or arrange vehicle collection;
• browse the website where cookies, server logs or analytics tools are active.

In some circumstances, information may be provided by another person acting with your authority. If you provide information about somebody else, you should have permission to do so.

4. How We May Use Information

KNZ may use personal information to:

• respond to your enquiry and prepare or discuss a vehicle quote;
• confirm the pickup location, vehicle condition and towing requirements;
• arrange and provide agreed vehicle-removal services;
• contact you about your enquiry, quote or collection;
• maintain business, service and transaction records;
• operate, secure, troubleshoot and improve the website;
• meet legal, regulatory, insurance, accounting or dispute-management requirements;
• send marketing communications where you have consented or where otherwise permitted, with an option to opt out.

If requested information is not provided, KNZ may be unable to assess the vehicle, respond fully or arrange collection.

5. When Information May Be Disclosed

KNZ may disclose relevant personal information to third parties where reasonably required for the purposes described above, including:

• drivers, towing operators, contractors or service providers involved in an agreed collection;
• website hosting, form, email, analytics, security, IT or data-storage providers;
• professional advisers such as accountants, lawyers or insurers;
• government authorities, courts, regulators or law-enforcement bodies where required or authorised by law;
• another party in connection with a business sale, restructure or transfer, subject to appropriate handling of the information.

Overseas processing

Some technology or hosting providers may process or store information outside Australia. The countries involved can depend on the providers configured for the website at the relevant time. You may contact KNZ if you want further information about the systems currently in use.

6. Storage, Security & Retention

KNZ aims to take reasonable steps appropriate to the circumstances to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be held in email accounts, website systems, electronic records, service-provider platforms and, where required, business records. No internet transmission or storage system can be guaranteed to be completely secure.

Personal information may be retained for as long as reasonably needed for the enquiry, service, record-keeping, legal or dispute-related purpose for which it is held. When information is no longer reasonably required, KNZ may delete, destroy or de-identify it where appropriate and lawful.

7. Cookies, Analytics & External Links

The website may use cookies, similar technologies, server logs or analytics tools to operate correctly, understand website traffic, improve performance and protect the site. Browser settings may allow you to block or delete cookies, although some features may not work as intended.

This website may contain links to third-party websites. KNZ is not responsible for the privacy practices or content of external websites, and you should review their own privacy policies.

8. Accessing or Correcting Your Information

You may contact KNZ to ask what personal information is held about you or to request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading.

KNZ may need to verify your identity before responding. Access may be limited where permitted or required by applicable law, including where providing access would affect another person’s privacy.

9. Privacy Questions or Complaints

If you have a privacy question, access request, correction request or complaint, contact KNZ using the details below. Please explain the issue and provide enough information for it to be reviewed.

If a privacy concern is not resolved and the Privacy Act 1988 (Cth) applies to the matter, you may be able to contact the Office of the Australian Information Commissioner.

10. Changes to This Policy

KNZ may update this Privacy Policy when business practices, website systems or legal requirements change. The revised policy will be published on this page with an updated effective date.